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Terms of Service of the Rentymate App

§ 1. General provisions

These terms of service (hereinafter: the "Terms") set out the rules and conditions for using the "Rentymate" app (hereinafter: the "App") and the services provided by the Service Provider.

The App is used to manage equipment rental, including inventory management, reservations, payments and other aspects of rental, and is intended for professional use.

The Terms are the terms of service referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services (hereinafter: the "Act on the Provision of Electronic Services").

The provider of the services is Ksenia Krzyżanowska, conducting business under the name Rentymate Ksenia Krzyżanowska (address of the fixed place of business: ul. Miętowa 40, 42-680 Tarnowskie Góry), entered in the Central Register and Information on Business Activity maintained by the minister responsible for the economy, holding NIP: 6482745410, REGON number: 243425599 (hereinafter: the "Service Provider").

The Service Provider may be contacted by means of:

  • email – at the address: [email protected],
  • traditional mail – at the address: ul. Miętowa 40, 42-680 Tarnowskie Góry.

In accordance with the provisions of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act) (hereinafter: the "DSA"), the Service Provider has designated a point of contact for direct communication with the authorities of the EU Member States, the European Commission, the Digital Services Board and the Customers of the App on matters governed by the DSA. The point of contact is available at the address: [email protected].

Before starting to use the App, the Customer is obliged to read the Terms and the Privacy Policy.

§ 2. Definitions

The terms used in the Terms and written with a capital letter have the following meanings:

  • Price List – a document or information specifying the current price of the Service, the Subscription Period, the variant of its operation and other conditions indicated therein,
  • Consumer - a natural person performing with the Service Provider a legal act not directly related to their business or professional activity,
  • Account - a panel created in the App's IT system, enabling the Customer to use its functionalities,
  • Non-conformity – this means the non-conformity of the Service of using the App with the Agreement for using the App (the criteria for assessing the conformity of the Service with the Agreement concerning its supply are set out in Article 43k(1)-(2) of the Consumer Rights Act),
  • Trial Period - a period of 14 days during which the Customer has the right to use the Services free of charge, serving to familiarize themselves with the functionality of the App,
  • Subscription Period – the period for which the Service Provider makes the Service available to the Customer in accordance with the Price List,
  • Subscription Fee - a fee paid by the Customer in advance in exchange for the Service, determined in accordance with the Price List in force at the time of its order,
  • Review – the Customer's review of the App, comprising a description of the Customer's experience related to using the Service,
  • Privacy Policy - a document containing information about the processing of Customers' personal data by the Service Provider,
  • Entrepreneur - a natural person, a legal person or an organizational unit which is not a legal person but to which the law grants legal capacity, conducting business or professional activity in their own name,
  • Entrepreneur with Consumer Rights - a natural person concluding an agreement directly related to their business activity, where it follows from the content of that agreement that it is not of a professional nature for them, resulting in particular from the subject of the business activity they conduct, made available on the basis of the provisions on the Central Register and Information on Business Activity,
  • Terms - the term defined in § 1(1) of the Terms,
  • Customer Content – any data (including personal data), electronic files, information and materials saved by the Customer in the Account,
  • Agreement – an agreement for the supply of a digital service within the meaning of the Consumer Rights Act, on the basis of which the Service Provider undertakes to supply to the Customer the Service of using the App; the condition for concluding the Agreement for the supply of the Service of using the App is the creation of an Account,
  • Service of using the App/Service - a digital service within the meaning of the Consumer Rights Act, consisting in enabling the Customer, by the Service Provider, to use the functionality of the App,
  • Customer – a client (an Entrepreneur, a Consumer or an Entrepreneur with Consumer Rights) using the App,
  • Service Provider – the term defined in § 1(4) of the Terms,
  • Consumer Rights Act - the Act of 30 May 2014 on Consumer Rights,
  • Act on the Provision of Electronic Services - the term defined in § 1(3) of the Terms.

§ 3. Technical requirements, rules for using the services and security

In order for the Customer to properly use the services provided by the Service Provider via the App, the following are jointly required:

  • a connection to the Internet,
  • possession of devices allowing the use of Internet resources,
  • installation of the App on a mobile device or use of the web version of the App,
  • possession of an active email account.

Within the App, Customers are prohibited from using viruses, bots, worms or other computer code, files or programs (in particular scripts and applications that automate processes, or other code, files or tools).

The Service Provider informs that it uses cryptographic protection of electronic transfer and digital content through the application of appropriate logical, organizational and technical measures, in particular in order to prevent access by third parties to data, including through SSL encryption, the use of access passwords and antivirus or anti-malware programs.

The Service Provider informs that, despite the application of the safeguards referred to in paragraph 3 above, the use of the Internet and electronically provided services may be at risk of malicious software gaining access to the Customer's ICT system and device, or of third parties gaining access to data located on that device. In order to minimize the aforementioned risk, the Service Provider recommends the use of antivirus programs or measures protecting identification on the Internet.

Use of the App during the Trial Period is free of charge. After the expiry of the Trial Period, use of the App is subject to a charge in accordance with the Price List.

A Customer using the services provided by the Service Provider is obliged to provide only data (including personal data) that is consistent with the actual state of affairs. The Service Provider is not liable for the consequences of the Customer providing untrue or incomplete data.

§ 4. Agreement for the supply of the Service

On the basis of the Agreement, the Service Provider enables the Customer (to the extent resulting from the variant selected in the Price List) to use the functionality of the App.

In order to conclude the Agreement during the Trial Period, the Customer should perform the following actions:

  • go to the App's website and select the account registration option,
  • fill in the required data in the displayed form,
  • mandatorily check the checkbox next to the declaration of having read the Terms and the Privacy Policy and of accepting their provisions,
  • click the button confirming registration,
  • click the activation link sent by email to the email address provided by the Customer.

Use of the App requires registration, creation of an Account and confirmation of registration by electronic means (using the email – activation link – received from the Service Provider).

Clicking the activation link is tantamount to the Customer concluding a free-of-charge Agreement during the Trial Period.

After the expiry of the Trial Period, the Customer may decide to continue using the Service, which is tantamount to extending the Agreement on a paid basis, in accordance with the Price List (which specifies the duration, features, and settlements under the Agreement).

In order to extend the Agreement, within 14 days from the start of the Trial Period, you should go to the Price List tab on the website, select a variant from the Price List and then click the option to purchase the plan.

Selecting a variant from the Price List and making payment is tantamount to the Customer concluding a paid Agreement on the terms described in the variant selected in the Price List.

Alternatively, the Customer may register via their Google or Facebook account (both for the Trial Period and with it omitted). In such a case, you should:

  • go to the App's website and perform the actions related to registration,
  • in the displayed form, select registration via a Google or Facebook account,
  • mandatorily check the checkbox next to the declaration of having read the Terms and the Privacy Policy and of accepting their provisions,
  • click the option confirming registration,
  • click the activation link sent by email to the email address provided by the Customer (if required).

The Customer retains all Customer Content as well as information and data entered into their Account during the Trial Period, in the event of extending the (paid) Agreement.

The Service Provider informs, and the Customer acknowledges, that maintaining the conformity of the Service of using the App with the Agreement for using the App requires the installation of its updates.

The provisions of paragraphs 12-18 below apply only to Customers who are Consumers or Entrepreneurs with Consumer Rights.

If the Customer is not granted access to the Service immediately after the conclusion of the Agreement, the Customer shall call upon the Service Provider to grant access to the Service immediately. The demand referred to in the preceding sentence may be sent by email to the address indicated in § 1(5)(1) of the Terms. In the event that the Service Provider does not grant the Customer access to the Service immediately after receiving the demand referred to in the preceding sentence, the Customer may withdraw from the Agreement.

Notwithstanding the provisions of paragraph 12 above, if the Customer is not granted access to the Service, the Customer may withdraw from the Agreement without calling upon the Service Provider to grant access to the Service, if at least one of the cases indicated in Article 43j(5) of the Consumer Rights Act occurs.

Notwithstanding the provisions of paragraphs 12-13 above, the Customer may terminate the Agreement by independently deleting their Account in the App or by submitting an instruction to delete their Account to the Service Provider, by sending the relevant information to the address in § 1(5)(1) of the Terms.

The Customer's withdrawal from the Agreement or its termination, regardless of the basis for performing this act, takes place by submitting to the Service Provider a declaration of withdrawal from the Agreement or of its termination. The declaration referred to in the preceding sentence may be sent by email to the address indicated in § 1(5)(1) of the Terms.

In the event that the Customer breaches the provisions of the Terms and fails to remedy that breach despite receiving a demand, the Service Provider may terminate the Agreement subject to a notice period of 7 (seven) days, by submitting to the Customer a declaration of termination by email. After the expiry of the notice period indicated in the preceding sentence, the Service Provider shall suspend the supply of the Service. During the notice period, the Service Provider may block the Customer's access to the Service of using the App, if this is necessary in order to prevent the Customer from committing further breaches.

The Service Provider deletes the Account immediately after receiving the declaration referred to in paragraph 15 above, or after the expiry of the notice period referred to in paragraph 16 above. Deletion of the Account is tantamount to the archiving of all Customer Content saved therein and its subsequent deletion – after the end of the archiving period.

The Customer has the right to:

  • download all of their data in JSON, CSV or XML format,
  • transfer the data to a competing system,
  • receive the full history of generated content.

The data is made available within 30 days of submitting such a request.

§ 5. Fees and settlements

The prices of services in the Price List are expressed in EUR and represent net values and do not include VAT. The appropriate VAT rate will be added to the Subscription Fee in the case of payment.

Unless a specific provision of the Terms or individual arrangements with the Service Provider state otherwise, all payments due to the Service Provider are made by the Customer using the payment systems made available within the App (Stripe).

For the provision of the Services, the Customer is obliged to pay the Subscription Fee according to the amounts indicated in the Price List. Changes to the prices indicated in the Price List are announced in the App and do not constitute amendments to these Terms.

In the case of the payment referred to in paragraph 2, the day on which the amount of the Subscription Fee due for the Service is credited to the Service Provider's bank account is deemed to be the day of payment. After the payment is credited within the payment systems, the Service Provider sends to the Customer's email address information about granting access to the App together with a VAT invoice.

The Subscription Fee may be paid automatically, recurrently in advance every month or every year (depending on the selected plan), on the dates resulting from the date of conclusion of the Agreement. The Service Provider encourages the use of automatic subscription renewals; however, depending on the selected payment method, manual renewals are also possible.

If the Customer selects additional features that are paid for separately (e.g. support for additional locations), the fees for these features are charged in accordance with the Price List and settled in monthly or annual cycles, depending on the subscription variant selected by the Customer.

Failure by the Customer to pay the Subscription Fee will result in the suspension of access to the functionality of the App until the Subscription Fee is received in the Service Provider's bank account.

§ 6. Price List

The current Price List is available at the address: www.rentymate.com/pricing.

The Price List may provide that a specified number of Services may be used by the Customer free of charge within the Trial Period.

The Service Provider may change the Price List at any time.

A change to the Price List in no way affects the amount of the fees specified in Agreements concluded before the change to the Price List.

§ 7. Complaints – Consumers and Entrepreneurs with Consumer Rights

The provisions of this paragraph apply only to Consumers and Entrepreneurs with Consumer Rights.

The Service delivered to the Customer by the Service Provider must be in conformity with the Agreement concerning it throughout the entire period of supply of the Service.

The Service Provider is liable for any Non-conformity revealed during the period of supply of the Service.

In the event of a Non-conformity being revealed, the Customer may submit a complaint containing a demand to bring the Service into conformity with the Agreement concerning its supply.

A complaint is submitted by email to the address indicated in § 1(5)(1) of the Terms.

A complaint should contain:

  • the Customer's first name and surname,
  • the email address,
  • a description of the revealed Non-conformity,
  • a demand to bring the Service into conformity with the Agreement concerning its supply.

The Service Provider may refuse to bring the Service into conformity with the Agreement concerning its supply if this is impossible or would require the Service Provider to incur excessive costs.

After examining the complaint, the Service Provider provides the Customer with a response to the complaint in which it:

  • accepts the complaint and indicates the planned date for bringing the Service into conformity with the Agreement concerning its supply,
  • refuses to bring the Service into conformity with the Agreement concerning its supply for the reasons indicated in paragraph 7 above,
  • rejects the complaint as unfounded.

The Service Provider provides a response to the complaint by email within 14 (fourteen) days of the day of its receipt.

In the event of accepting the complaint, the Service Provider, at its own expense, brings the Service into conformity with the Agreement concerning its supply within a reasonable time from the moment of receiving the complaint and without excessive inconvenience to the Customer, taking into account the nature of the service and the purpose for which it is used. The Service Provider indicates the planned date for bringing the Service into conformity with the Agreement concerning its supply in the response to the complaint.

In the event of a Non-conformity being revealed, the Customer may submit to the Service Provider a declaration of withdrawal from the Agreement when:

  • bringing the Service into conformity with the Agreement concerning its supply is impossible or requires excessive costs,
  • the Service Provider has not brought the Service into conformity with the Agreement concerning its supply in accordance with paragraph 10 above,
  • the Non-conformity persists, even though the Service Provider has attempted to bring the Service into conformity with the Agreement concerning its supply,
  • the Non-conformity is so significant that it justifies withdrawal from the Agreement concerning the supply of the Service without first demanding that the Service Provider bring the Service into conformity with the Agreement concerning its supply,
  • it is clear from the Service Provider's declaration or from the circumstances that the Service Provider will not bring the Service into conformity with the Agreement concerning its supply within a reasonable time or without excessive inconvenience to the Customer.

A declaration of withdrawal from the Agreement may be submitted by email to the address indicated in § 1(5)(1) of the Terms.

A declaration of withdrawal from the Agreement should contain:

  • the Customer's first name and surname,
  • the email address,
  • the date of supply of the Service,
  • a description of the Non-conformity,
  • an indication of the reason for submitting the declaration, selected from among the reasons indicated in paragraph 11 above,
  • a declaration of withdrawal from the Agreement.

In the event of the Customer's withdrawal from the Agreement, the Service Provider deletes the Account immediately after receiving the declaration of withdrawal from the Agreement.

On the basis of Article 34(1a) of the Consumer Rights Act, in the event of the Customer's withdrawal from the Agreement concerning the supply of the Service, the Customer is obliged to cease using that Service and to cease making it available to third parties.

§ 8. Complaints – Entrepreneurs

The provisions of this paragraph apply only to Entrepreneurs.

In the event of a non-conformity of the Service with the Terms being revealed, the Customer may submit a complaint.

A complaint is submitted in writing or by email to the address indicated in § 1(5)(1) of the Terms, no later than within 30 days of the day on which the non-conformity was revealed.

A complaint should contain:

  • the Customer's name,
  • the email address,
  • a description of the revealed non-conformity of the Service with the Terms.

The Service Provider may refuse to bring the Service into conformity with the Terms if this is impossible or would require the Service Provider to incur excessive costs.

After examining the complaint, the Service Provider provides the Customer with a response to the complaint in which it:

  • accepts the complaint and indicates the planned date for bringing the Service into conformity with the Terms,
  • refuses to bring the Service into conformity with the Terms for the reason indicated in paragraph 5 above,
  • rejects the complaint as unfounded.

The Service Provider provides a response to the complaint by email within 21 (twenty-one) days of the day of its receipt. In particularly complicated cases, the deadline for responding to the complaint may be extended to 30 calendar days.

§ 9. Right of withdrawal from the Agreement

On the basis of Article 27 et seq. of the Consumer Rights Act, a Customer who is a Consumer or an Entrepreneur with Consumer Rights has the right to withdraw from the Agreement without giving any reason within 14 (fourteen) days of the day of its conclusion.

The Customer exercises the right of withdrawal from the Agreement by submitting to the Service Provider a declaration of withdrawal from the Agreement. To meet the deadline for withdrawal from the agreement, it is sufficient to send the declaration before the expiry of the deadline referred to in paragraph 1 above.

The declaration of withdrawal from the Agreement may be submitted by the Customer in any form, in particular on the form constituting Annex No. 2 to the Consumer Rights Act.

In the event of submitting a declaration of withdrawal from the Agreement, the Service Provider promptly sends the Customer confirmation of its receipt by email.

In the event of the Customer's withdrawal from the Agreement for the provision of the Service, the Service Provider will delete the Account immediately after receiving the declaration of withdrawal from the Agreement.

§ 10. Customer Content and Reviews

The Customer may submit to the Service Provider Reviews concerning the services provided by the Service Provider.

Submission of a Review may take place in any manner, including by email.

Submission of a Review does not impose on the Service Provider an obligation to publish it.

A Review published by the Service Provider may be deleted by it at any time.

It is prohibited to post Customer Content and Reviews that:

  • contain untrue data, are contrary to the law, the Terms or good morals,
  • contain content serving to conduct activities prohibited by law, inciting violence, hatred or insulting any group of persons or any person,
  • contain content that may infringe personal rights, copyright, the right to one's image or other types of rights of third parties,
  • contain advertising, promotional, political, religious or discriminatory content,
  • contain content promoting activity competitive to the Service Provider.

Every person using the App (hereinafter: the "Reporting Party") is entitled to report Customer Content or a Review that may breach the Terms.

A report may be made in the following manner: by email to the address: [email protected].

A report should contain the following information:

  • a sufficiently substantiated explanation of the reasons why the given Customer Content or Review constitutes illegal content,
  • a clear indication of the exact electronic location of the information, such as the exact URL or URLs, and, where applicable, additional information enabling the identification of the Customer Content or Review, appropriate to its type and the functionality of the App,
  • the first name and surname or the name and the email address of the Reporting Party, except for a report concerning information considered to be related to one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU,
  • a statement confirming the Reporting Party's bona fide belief that the information and allegations contained therein are accurate and complete.

Upon receiving a report, the Service Provider sends the Reporting Party confirmation of its receipt to the email address indicated by them.

In the event that a report does not contain the elements indicated in paragraph 8 above or contains errors, the Service Provider may ask the Reporting Party to supplement or correct the report within 14 days of the day of receiving the aforementioned request. In the event that the Reporting Party does not supplement or correct the report within the period indicated in the preceding sentence, the Service Provider may leave the report unexamined.

The Service Provider verifies the reported Customer Content or Review within 14 days of the day of receiving a complete and correct report. As part of the verification activities, if necessary, we will ask the reporting party to send the necessary additional information or documents. Until the report is examined, we may block the visibility of the Customer Content or Review.

After carrying out the verification of the Report, the Service Provider:

  • deletes the Customer Content or Review that breaches the Terms,
  • restores the Customer Content or Review that does not breach the rules resulting from the Terms (if its visibility was blocked at the stage of verifying the Report),

providing a justification for our decision.

In the event of deleting Customer Content or a Review, the Service Provider promptly notifies of this fact both the Reporting Party and the Customer who published the deleted Customer Content or Review, providing a justification for its decision.

The justification for the Service Provider's decision includes:

  • an indication of whether the decision involves deleting the Customer Content/Review, blocking its visibility, demoting it or imposing other measures referred to in the Terms in relation to that Review and, where applicable, the territorial scope of the decision and the period of its validity,
  • the facts and circumstances on the basis of which the decision was taken, including, where applicable, information on whether the decision was taken on the basis of a report made by the Reporting Party or on the basis of voluntary checking activities carried out at the Service Provider's initiative and, where strictly necessary, the identity of the Reporting Party,
  • where applicable, information on the use of automated means in taking the decision, including information on whether the decision was taken in relation to Customer Content/a Review detected or identified using automated tools,
  • if the decision concerns potentially impermissible Customer Content/a Review, an indication of the legal basis or contractual basis on which the decision is based, and explanations of the reasons for which the given Review is considered impermissible content on that basis,
  • clear and user-friendly information for the Customer and the Reporting Party on the options available to them for appealing against the decision.

A Customer whose Customer Content or Review has been deleted, or a Reporting Party whose reported Customer Content/Review the Service Provider refuses to delete, may submit an appeal against the Service Provider's decision.

An appeal may be submitted in the following manner:

  • by email – to the address: [email protected]
  • in writing, preferably by registered letter — to the address: ul. Miętowa 40, 42-680 Tarnowskie Góry

An appeal should contain:

  • the first name and surname or the name of the appealing party,
  • contact details (email address, mailing address),
  • a detailed justification of why, in the opinion of the appealing party, the Service Provider's decision is erroneous and should be changed.

The Service Provider promptly confirms receipt of the appeal by sending a notification to the email address indicated by the appealing party.

Appeals are examined within 14 days of the day of their receipt, by an authorized team of the Service Provider (these activities will not be carried out in an automated manner, without human involvement).

The Service Provider notifies the appealing party of the decision taken as a result of examining the appeal by email and, if it simultaneously considers the reported content to be impermissible content, it takes the actions provided for in the Terms against it.

Submission of Customer Content or a Review is tantamount to the Customer making a declaration that they are its sole author. The Customer bears full responsibility for the Customer Content/the content of the Review and the consequences of its publication (including for infringements of personal rights and the intellectual property rights of third parties).

Submission of Customer Content/a Review is tantamount to the Customer granting the Service Provider a free-of-charge non-exclusive license to use it without time or territorial limitations in the Service Provider's promotional materials (hereinafter: the "License").

The License entitles the Service Provider to modify the Review, if this is necessary for its dissemination in a particular manner, without changing its essence and content.

The License authorizes the Service Provider to grant freely chosen third parties further licenses to use the Review. The further license referred to in the preceding sentence may be granted by the Service Provider against payment or free of charge.

§ 11. Use of artificial intelligence (AI)

The Service Provider informs that the App uses:

  • AI models: Google Gemini and OpenAI (GPT),
  • purpose: generating product descriptions, generating descriptions of product photos, product photo editor,
  • risk category according to the AI Act: a minimal or limited risk system (use of AI to create content).

The Customer acknowledges that the results generated by AI:

  • may contain errors, inaccuracies or hallucinations,
  • require verification by a human before use,
  • do not constitute specialist advice in any field.

The Customer undertakes to:

  • verify all results of the use of AI before using them,
  • not rely solely on the generated content when making business decisions,
  • comply with the requirements of the AI Act concerning transparency towards their end clients (if applicable).

Data entered into the App may be:

  • transferred to external AI providers (Google Gemini, OpenAI) only to the extent necessary to generate content,
  • not used to train AI models by external providers.

The Service Provider is not liable for:

  • business decisions taken on the basis of AI results,
  • infringement of intellectual property rights resulting from content generated by AI,
  • damage arising as a result of erroneous recommendations or content generated by AI.

Content generated by AI is the property of the Customer to the extent permitted by law, subject to the rights of the AI model providers. The Customer acknowledges that:

  • AI content may not be subject to copyright protection,
  • similar content may be generated for other users, and the Service Provider does not guarantee the uniqueness of the results.

The Customer undertakes to:

  • verify whether the content does not infringe the rights of third parties,
  • label content as generated by AI where required by law or good market practice.

§ 12. Liability and service level

The Service Provider undertakes to provide the Services with due diligence.

The parties exclude the Service Provider's liability for lost profits of the Customer who is an Entrepreneur.

In relation to Customers who are Entrepreneurs, the Service Provider's total aggregate liability arising out of or in connection with the Agreement (whether in contract, tort or on any other basis) is limited to the amount of the Subscription Fees actually paid by the Customer to the Service Provider in the 12 (twelve) months preceding the event giving rise to the liability. This limitation does not apply to liability that cannot be excluded or limited under mandatory provisions of law.

The Service Provider does not guarantee a specific level of performance, efficiency or usefulness of the App in relation to the specific needs and applications of the Customer.

To the extent permitted by the provisions of the Civil Code and the Consumer Rights Act, the Service Provider is not liable towards the Customer for the consequences of:

  • Customers using any services or functionalities available within the App contrary to their intended purpose,
  • Customers providing incorrect or untrue data,
  • the consequences of third parties using the data authorizing access to the Account, if those persons came into possession of that data as a result of its disclosure by Customers or as a result of its insufficient protection by Customers against access by such persons.

To the extent permitted by the provisions of the Civil Code and the Consumer Rights Act, the Service Provider is not liable for disruptions in the functioning of the App resulting from:

  • force majeure (which is also deemed to include the unavailability of the API of key external service providers, including AI model providers, or a ban on the use of specific AI models by supervisory authorities),
  • necessary maintenance work carried out in the App,
  • causes attributable to the Customer,
  • causes beyond the Service Provider's control, in particular the actions of third parties for which the Service Provider is not liable.

The Service Provider undertakes to carry out the work referred to in paragraph 5(2) above in a manner that is as little burdensome as possible for the Customers and, as far as possible, to inform them in advance of the planned work.

The Service Provider undertakes, as far as possible, to remove disruptions in the functioning of the App on an ongoing basis.

After the end of the Agreement, the Service Provider:

  • ensures access to the data for 90 consecutive days,
  • deletes the data after that period – at the Customer's request, it may do so earlier.

The Customer may request:

  • a full export before deletion,
  • assisted migration (optionally for a fee).

§ 13. The Service Provider's intellectual property

All component elements of the App, in particular:

  • the name of the App,
  • the logo of the App,
  • photos and descriptions,
  • the operating principles of the App, all of its graphic elements, the interface, the software, the source code and the databases

are subject to legal protection on the basis of the provisions of the Act of 4 February 1994 on Copyright and Related Rights, the Act of 30 June 2000 – Industrial Property Law, the Act of 16 April 1993 on Combating Unfair Competition and other provisions of generally applicable law, including the provisions of European Union law.

Any use of the Service Provider's intellectual property without its prior, express permission, in breach of the Terms, is prohibited.

§ 14. Out-of-court dispute resolution – Consumers and Entrepreneurs with Consumer Rights

The provisions of this paragraph apply only to Consumers and Entrepreneurs with Consumer Rights.

A Customer who is a Consumer and an Entrepreneur with Consumer Rights has the possibility of using out-of-court methods of examining complaints and pursuing claims.

Detailed information concerning the possibility for the Customer to use out-of-court methods of examining complaints and pursuing claims, as well as the rules of access to these procedures, is available at the offices and on the websites of:

  • district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection,
  • Voivodeship Inspectorates of the Trade Inspection,
  • the Office of Competition and Consumer Protection.

§ 15. Personal data

Information about the processing of personal data by the Service Provider is contained in the Privacy Policy available at the address: www.rentymate.com/privacy-policy.

§ 16. Change to the Service – Consumers and Entrepreneurs with Consumer Rights

The provisions of this paragraph apply only to Consumers and Entrepreneurs with Consumer Rights.

The Service Provider may change the Service in the event of:

  • the need to adapt the Service to newly emerging devices or software used by Users to use the Service,
  • the Service Provider taking a decision to improve the Service by adding new functionalities to it or modifying existing functionalities,
  • a legal obligation to make changes, including the obligation to adapt the Service to the current legal situation.

A change to the Service may not involve any costs on the part of the Customer.

The Service Provider informs the Customer of a change made to the Service by placing in the Account a message informing of the changes. Independently, information about a change made may be sent to Customers by email.

If a change to the Service significantly and negatively affects access to the Service, the Service Provider is obliged to inform the Customer of:

  • the characteristics and date of making the change, and
  • the Customer's right to terminate the Agreement with immediate effect within 30 (thirty) days of the change being made.

The Service Provider sends the information referred to in paragraph 5 above to the Customer by email, no later than 7 (seven) days before making the change.

The Customer's termination of the Agreement on the basis of paragraph 5(2) above takes place by submitting to the Service Provider a declaration of termination of the Agreement. The declaration referred to in the preceding sentence may be sent by email to the address indicated in § 1(5)(1) of the Terms.

Termination of the Agreement for the supply of Services on the basis of paragraph 5(2) above produces the same effects as those provided for in § 7 of the Terms in the event of withdrawal from the Agreement due to the occurrence of a Non-conformity.

§ 17. Amendment of the Terms

The Service Provider may make an amendment to the Terms, among other things, in the event of:

  • a change in the subject of the Service Provider's activity,
  • the Service Provider commencing the supply of new services, modifying services previously supplied or ceasing to supply them,
  • making a technical modification of the App requiring the provisions of the Terms to be adapted to them,
  • a legal obligation to make changes, including the obligation to adapt the Terms to the current legal situation.

The Customer will be informed of an amendment to the Terms by the publication of its amended version in the App. Independently, the amended version of the Terms will be sent to the Customer by email.

The provisions of the Terms in force at the relevant time apply to agreements concluded before the amendment of the Terms.

A Customer who does not agree to an amendment to the Terms may terminate the Agreement for using the App with immediate effect within 10 (ten) days of the day of receiving information about the amendment to the Terms. Failure to terminate is deemed to be consent to the amendment to the Terms.

Termination of the Agreement for using the App takes place by the Customer submitting to the Service Provider a declaration of termination of that Agreement. The declaration referred to in the preceding sentence may be sent by email to the address indicated in § 1(5)(1) of the Terms.

Promptly after receiving the declaration referred to in paragraph 5 above, the Service Provider deletes the Account.

§ 18. Final provisions

The current version of the Terms is in force as of January 1, 2026.

The Terms are governed by Polish law. Any disputes under these terms of service will be resolved by way of amicable negotiations and, in the event that no agreement is reached, before the common court competent according to the registered office of the Service Provider.

In matters not regulated in the Terms, the provisions of generally applicable Polish law shall apply.